Have you ever heard the slogan, The Low Price Leader in Malaysia !
YES..that is indeed the slogan for Giant Malaysia.
In Malaysia, Giant is synonymous with everyday low prices, big variety and great value and recognised for offering the most vibrant, comfortable and complete shopping environment. Giant is owned by GCH Retail (M) Sdn. Bhd., which also operates Guardian and Cold Storage.
Location :
Giant Hypermarket Muar
Lot 6530 Tanjung Agas,
Mukim Kesang
84000 Muar,
Johor.
Tel : 06-9516688
Lets get to the point.... why Giant a real Giant Killer....
I went shopping there last Saturday (9 October), and there was a promotion which was available on 8 October to 21 October 2010, which is applicable to ALL participating Giant outlets in Peninsular Malaysia only.
What attracts me was the Purchase with Purchase (PWP) products; Protex (Assorted Variants).
By the way, I am not a vivid user of Protex Shower Cream, but the prices really attracts me, a product which supposed to be RM 14.99, now for only RM 8.99 (RM 6.00 discount). Happily, I took the one that I would like to try, Protex Propolis; gheez... to moisture my skin ?... no no... this is not Vaseline post contest !!
Walking around the hypermart looking for our needing goods, my wife saw an offer of Julie's Biscuit. Gladly she took one biscuit can for her grandpa during tea break.
After filling our shopping cart with the weekly/daily use groceries that we need, we headed to the cashier. And the wonders goes from there....

This is what we get in our bill.....
1. 4800640 Protex Propolis ( RM 14.99 )
-- we bought over RM 70 worth of goods, thus if minus off the RM 14.99, we are still entitled to the PWP products... where is the discount ?
2. 1230257 Julie Assorted Biscuit ( RM 12.79 )
-- where is the LOWEST PRICE as per the promotion written in red
Heading to the customer service, we argued and claimed back RM 7.80. After getting the money back, I did not see anything done with the computer system or prices, so the next target who is STUPID enough will buy the wrong price, all thanks to Giant ! By the way, this is NOT the first time but freaking more than my 5 fingers and wasting accumulated about more than 1 hour altogether. Is this the way GIANT treats their customer... I think if there is a wrong price, Giant should just give it free to the customer, and not causing them inconvenience and waste of time arguing and searching for the correct price.
My case can consider a small amount, what about this ??..
Have you ever bought a Cornflake with the price of RM 89.99 !!
Gheez... the actual price was RM 5.99, a huge profit of RM 84.00 ( hope my mathematical calculation is not wrong....
a profit of one thousand four houndred percent (1400 %) ). Who doesn't want to open a hypermart with such a huge profit.
To all my loyal readers and bloggers out there.... after making a purchase, please check the bill before you leave the hypermarket especially at Giant Hypermarket Muar.
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